Effective Date: 01/07/2025
ABN: 67 687 479 143
Address: 64 Nuwarra Road, Moorebank NSW 2170
Phone: 0425 288 812
Email: sales@cleverbuildingproducts.com.au
Website: www.cleverbuildingproducts.com.au

1. Our Commitment to Privacy

Clever Building Products Pty Ltd is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and applicable NSW privacy laws.

This policy explains how we collect, use, disclose, and protect your personal information, and how you can access or correct it.

2. What Personal Information We Collect

We collect personal information that is reasonably necessary for our business operations, including the sale and support of our products such as SafePave™, and other building materials.

This may include:

Your name, company name, and contact details (phone, email, address)
Business registration or ABN details (for trade accounts)
Billing and payment information
Delivery and installation site details
Communications, enquiries, and service history
Information collected via our website (such as IP address or contact form data)

We generally do not collect sensitive information (e.g. health, ethnicity, religion) unless legally required or with your consent.

3. How We Collect Personal Information

We may collect your personal information:

Directly from you (by phone, email, online forms, or in person)
When you purchase goods or request quotes
When you open a trade account or submit credit applications
From publicly available sources (e.g. ABN Lookup)
Through our website, when you fill in forms or request information
From contractors or suppliers engaged on your behalf

Where practical, we collect information directly from you. If we receive your details from a third party, we will take reasonable steps to ensure you are informed.

4. How We Use Your Information

We use personal information for purposes such as:

Processing and delivering product orders
Managing trade accounts and payments
Providing quotations, support, and technical assistance
Sending invoices, statements, and other communications
Improving our services and product offerings
Marketing and promotions (with your consent)
Meeting our legal, regulatory, and safety obligations

We will not use your information for any other purpose without your consent unless permitted or required by law.

5. Disclosure of Personal Information

We may share your information with:

Freight and logistics providers to arrange delivery
Payment processors and banks
Our accountants, auditors, legal advisors, and IT service providers
Government agencies or regulators, where required by law
Business partners, installers or distributors assisting with sales or installation (only as necessary)

We do not sell or rent customer information to third parties.

If information is disclosed outside Australia (for example, to cloud or data hosting providers), we will take reasonable steps to ensure compliance with the Australian Privacy Principles.

6. Data Security and Storage

We take all reasonable measures to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
This includes:

Secure electronic storage and password-protected systems
Restricted staff access based on role
Secure disposal of paper records and obsolete data

However, no system is entirely secure. By providing information, you acknowledge that electronic communications (including email) may not be fully protected from interception or misuse.

7. Access and Correction

You may request access to your personal information held by us, or ask that it be corrected if inaccurate, out-of-date, or incomplete.

Requests should be made in writing to:

Clever Building Products Pty Ltd
Email: sales@cleverbuildingproducts.com.au
Phone: 0425 288 812

We will respond to your request within a reasonable time (usually within 30 days).
We may refuse access in circumstances allowed by the Privacy Act, in which case we will provide reasons in writing.

8. Marketing Communications

We may use your details to send you information about our products, new developments, or promotions.
You can opt out at any time by:

Clicking “unsubscribe” in any marketing email; or
Contacting us directly at sales@cleverbuildingproducts.com.au

We will immediately update our records to reflect your preferences.

9. Website and Cookies

Our website may use cookies or similar technologies to enhance user experience and track site usage.
You can adjust your browser settings to refuse cookies, but some features may not function properly.
Any analytics data collected is used in aggregated, non-identifiable form.

10. Complaints and Privacy Concerns

If you believe we have breached your privacy or mishandled your information, please contact our Privacy Officer in writing.
We will investigate your complaint promptly and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The latest version will always be available on our website.

Clever Building Products Pty Ltd
ABN: 67 687 479 143

Clever Building Products - Privacy Policy